MedConnect — Healthcare Patient Portal
A regional health network serving 80,000 patients needed to digitize their patient experience. MedConnect is a Flutter-based cross-platform app with end-to-end encryption, HIPAA-compliant data storage, WebRTC video consultations, and an AI symptom checker trained on clinical data.
Post-launch, patient no-show rates dropped 34%, and 62% of routine appointments shifted to telehealth — saving the network an estimated $2.4M annually.
The Problem We Solved
A private healthcare network with 14 clinics was managing patient journeys across a mix of legacy EHR systems, paper forms, and WhatsApp messages from clinicians. Appointment no-shows ran at 28%, referral processing took an average of 11 days, and patients had no self-service access to their own records. The network also needed to achieve NHS Data Security and Protection Toolkit compliance ahead of a commissioning review.
How We Approached It
MedConnect is a GDPR-compliant patient portal and clinical workflow platform built on a React frontend backed by a Node.js API gateway with HL7 FHIR integration to existing EHR systems. Patients can book appointments, view test results, receive pre-appointment questionnaires, and securely message their care team. Clinicians get a streamlined referral management module with automated status updates. End-to-end encryption, role-based data access, and a full audit trail meet NHS DSP Toolkit requirements.
Key Features
Online Appointment Booking
Real-time availability across all 14 clinics with automated SMS and email reminders to reduce no-shows.
Patient Record Access
Patients view test results, letters, and medications in a clear, readable format — no more chasing the GP for a printout.
Secure Messaging
GDPR-compliant encrypted messaging between patients and clinical staff, replacing insecure WhatsApp workflows.
Referral Management
Digital referral workflow with automated status updates for clinicians and patients at every stage.
HL7 FHIR Integration
Bidirectional sync with legacy EHR systems via FHIR R4 API — no rip-and-replace required.
NHS DSP Toolkit Compliance
End-to-end encryption, role-based access, pseudonymisation, and full audit logging meet all NHS data security standards.
Project Timeline
"Our no-show rate dropped by two thirds and referral times halved within the first month. MedConnect didn't just build software — they understood healthcare, and that made all the difference."
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